FAQ

Unfortunately, you can only take advantage of our easitINITIATIVES while employed by an easitMEMBER organisation. 

Your best bet is to visit our rail page or bus page to check. 

You can check out which tickets are valid on our rail page. 

Unfortunately not. 

Sorry no. If you have another railcard, it's better to check the best deal before you buy your ticket. 

Yes. In the case of Southern, you need to ensure that your easitCARD is valid for the entire duration of your season ticket. You can order a new easitCARD by logging in to your easitREGISTRATION page.

Tickets can't be discounted retrospectively but we can sort this out for the next time you need an easitDISCOUNT. Please email info@easit.org.uk with details of: the date, time and station where you tried to buy a ticket, the ticket type (eg single or return), ticket class, journey details. 

The easitCARD is available exclusively through us and means you can enjoy all sorts of great rail travel discounts. It costs £5.90 (inc VAT) a year. 

If your easitCARD still hasn't arrived three weeks after placing your order, please log into your account to check your details are correct. If they're wrong, please contact us as info@easit.org.uk. R can organise a replacement card for the small admin fee of £1.10 including postage.

(Please note: you must notify us within five weeks of your order or else we can't reprint the card. If it's any later, simply log in to your account to order a replacement). 

This may be because of your company firewall. Email info@easit.org.uk to request your activation email again. If it doesn’t arrive within five minutes, check your junk and spam filters. Still cant find it? Please contact your IT Helpdesk.

If you used a work email address to register, it can't be changed unless to another email address issued by your employer.

Yes - it's used to identify you when traveling on our discounted tickets. If stopped without it, you risk being fined. 

Unfortunately not. If you don't have the easitCARD on you, you're travelling unlawfully and risk being fined if stopped.

Simply log into your account on our site to order a replacement.

You must have an easitCARD with you at all times when travelling on an easitDISCOUNTED fare. Otherwise you may receive a Penalty Fare.

Tickets purchased at the easitDISCOUNT rate carry the same T&C’s as a normal rail ticket, so do check with your rail operator.

Unfortunately not. Only staff of easitMEMBERS are eligable.

We keep the cost of the easitCARD down by using Royal Mail second class post. Please allow three weeks for your card to be made and posted to you.

Ask your HR Team to get in touch with Kip Parker, who's in charge of membership, at Kip@easit.org.uk and discover all the great advantages of being an easitMEMBER. 

Please visit our rail travel page to check you've selected the correct 'Railcard' (South Western Railway or Southern Trains). 

Click on your 'dashboard' button at the top of the page and select the 'Your initiatives/discount button'. Select the Halfords discount you require. 

Click on your 'dashboard' and select the 'Your initiatives/discounts' button.

Each rail operator has their own terms & conditions, so check our rail page. For instance, 'Journeys TO a destination' mean just that, and not any journey along that route.

Either your firewall at work is preventing this or you may be using an old version of our site. 

Click on this linke to check - www.easit.org.uk - and try on a smart phone or tablet instead.

Otherwise, please email info@easit.org.uk. 

We will always email you a reminder, but these can get clogged up in company firewalls. We therefore suggest you make a note of the expiry date and order 3-4 weeks before that.

For security reasons, we have to post the easitCARD to the address provided when ordering.

We negotiate each exclusive easitDISCOUNT with the individual train company. Therefore a discount can't be applied if your journey involves another train company.  

easit is a small Social Enterprise and we aim to keep costs as low as possible. We strike a balance between timeframes for delivery and costs. 

As our rail discounts are negotiated with the specific train company for routes on their network, they can't be combined with any other tickets.

Unfortunately not. Our discounts are genuine discounts on the normal fares and closely controlled. Please visit our rail page to find out more.

The easiest way to buy your rail tickets is online, through our website.

For daily tickets, click here 

For season tickets, click here 

You can also purchase tickets from the relevant manned ticket office ie tickets for Southern routes must be bought from a Southern station. (Check which train operators run to which stations at our rail page. You must show the easitCARD every time you buy a ticket). 

easit is a small social enterprise that aims to encourage sustainable commuting. easit is a trademark owned by Road Pals Ltd. It originally stood for East Area of Surrey Initiative for Transport but, since spreading our wings, it's now simply known as easit.

Our company registration number 04792280 and VAT registration number is 822 1299 46.

Our cards are valid for one year and three weeks from the date of order. This is regardless of any easitCARDS currently held. (We add the three weeks for free to allow for postage time).

You can cancel your order up to 48 hours after placing it. We'll refund the cost minus a £1.10 administration fee to cover the cost of card fees and the potential production of the card. To request your refund, please contact info@easit.org.uk.

Unfortunatley not. However if you contact us at info@easit.org.uk within five working days of placing your order, we can cancel the order for a £1.10 administration fee. You can the re-order. 

Currently, the only type of ticket that can have the easitDISCOUNT is a traditional paper ticket.

Hopefully all the answers you need are here, otherwise do drop us a line! All enquiries are dealt with in writing and we promise to get back to you ASAP. Just email info@easit.org.uk or write to easitHOUSE, Old Water Yard, Curtis Road, Dorking, Surrey RH4 1DY. 

Being an easitMEMBER of easitNETWORK entitles you to some great travel discounts and lots of incentives, ideas and advice to help you travel to work more sustainably. For instance, bike loans, lunchtime shuttle buses and car club schemes. 

Just drop us a line at info@easit.org.uk 

Our discounts are genuine discounts on the normal fares and closely controlled. You can't buy from a ticket machine but you can buy from station staff at the ticket desk. Please visit our rail page to find out more. 

An easitCARD costs £5.90 (inc VAT) a year and you can purchase one here. 

You can only collect your ticket with that reference and the card you paid with at the time of booking. Although we always send a confirmation  email, these sometimes get caught up in a firewall and arrive too late. 

No problem, simply return it to us and we'll refund you for the unused period, less a £1.10 admin fee.

Please return your card to

Card Refunds, easitHOUSE, Old Water Yard, Curtis Road, Dorking, Surrey, RH4 1DY

We strongly recommend using registered post, as we are unable to accept liability for any lost in transit.

Unfortunately not. Our discounts are very stricktly controlled and only apply to the ticket types mentioned on the rail pages of our website. 

Here are a few examples of ticket types that are excluded from our discounts:-

Group tickets

Advanced tickets

Super off-peak

Unfortunately not. We need a clear accurate photograph of your face so that anyone viewing the easitCARD knows by looking at it that it's you.

When purchasing a season ticket we strongly recommend that you either do so via our website or prior to organising your loan, you obtain the actual price from a station managed by the train company you will be traveling with. This is because prices do seem to vary from station to station by a percentage point or two.

We will ask you to correct your address details and send you a secure link to make a small admin payment of £1.10, enabling us to repost the easitCARD.